Bespoke Consultation Terms

MrDuvets Bespoke Bedding Service – Booking Policy

Thank you for choosing MrDuvets.

Every MrDuvets project is created exclusively for each client. Please read the following booking policy before confirming your appointment.

Consultation Booking

  • A consultation is required before all bespoke orders.

  • Your consultation booking secures dedicated time to discuss your vision, fabrics, embroidery, sizing, colours and personalisation.

  • Consultation fees are non-refundable but are deductible from your final order when your booking proceeds.

Amendments

  • Changes to your booking date or time must be requested at least 48 hours before your scheduled consultation.

  • We will do our best to accommodate alternative dates, subject to availability.

  • Once production has begun, design changes may not be possible or may incur additional charges.

Cancellations & Refunds

  • Consultation bookings cancelled with less than 48 hours' notice are non-refundable.

  • As every bespoke order is personalised specifically for you, completed or in-production bespoke items cannot be returned, exchanged or refunded unless they arrive damaged or contain a manufacturing fault.

Production

  • Standard bespoke production takes approximately 14-21 working days.

  • Complex or luxury bespoke projects may require additional production time. Estimated completion dates will be confirmed during your consultation.

Delivery

  • Delivery dates are estimates and may occasionally vary due to production schedules or courier delays.

  • We will keep you updated throughout your order journey.

Client Approval

  • By confirming your order, you approve the final spelling, wording, embroidery placement and personalisation details provided.

  • MrDuvets cannot accept responsibility for errors approved by the client prior to production.

The MrDuvets Experience

Our goal is to deliver more than luxury bedding—we deliver an unforgettable experience. Every order is handcrafted with care, attention to detail and premium finishing to ensure your bespoke piece is truly one of a kind.

By confirming your booking, you acknowledge that you have read and agreed to this booking policy.