Refund policy

Refunds & Exchanges

At MrDuvets, every item is custom-made and tailored specifically to your order. Due to the personalised nature of our products, we do not offer refunds.

1. No Refund Policy

All sales are final.

As each product is made to order, you are not entitled to a refund once your order has been placed and processed.

2. Faulty or Damaged Items

If your item arrives faulty, damaged, or does not meet the agreed specification, you may be eligible for:

An exchange, or
A credit note

To be eligible:

You must notify us within 48 hours of receiving your order
Provide clear photos and a description of the issue
Ensure the item is unused and in its original condition

3. Exchanges

Where a fault is confirmed, we will arrange an exchange for the same item or a corrected version based on your original order details.

4. Credit Notes

If an exchange is not suitable, a credit note will be issued.

Credit notes are valid for 3 months from the date of issue
They can be used on any product available on MrDuvets.com
Credit notes are non-transferable and cannot be redeemed for cash

5. Non-Returnable Items

Due to hygiene and customisation reasons, we do not accept returns for:

Custom bedding sets
Personalised pillowcases
Any made-to-order items

6. Order Accuracy

Customers are responsible for ensuring that all custom details (including spelling, design choices, and specifications) are correct at the time of purchase.

MrDuvets is not responsible for errors approved by the customer prior to production.